Currently we only ship to UK, US!

1, I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2 - 3 business days of processing and production time for your order to ship out.

2, HOW LONG IS THE SHIPPING TIME?
Receiving Time=Processing Time+Shipping Time
1) Processing time: 3 to 5 business days

2) Shipping time:(Free Shipping on orders over US$39.99)
Once your order has been processed, shipping times vary depending on where you're located, as outlined in the table below:
USA 9-16 business days
UK 8-14 business days

Canada 12- 20business days

Other countries according to Actual logistics timeliness.

*Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 7 business days. You may check the details in the below table. We're improving our delivery process to make your packages even safer, so there may be a 3-5 day delay in processing your orders.
Shipping time might vary depending on location, shipment method, and other factors.

3, DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us: Quick checkout process Easily view your order status and order history Receive updates detailing our new releases and special promotions.

4, How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.

5, What are your payment options?
We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay and Stripe.

6, How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

7, Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

8, How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing.

9, How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

10, Which countries do you ship to?
Currently, we do Ship to UK,US,FR,CA,DE,ES FREE Shipping On Orders Over US$39.99. But in case your country may not be supported by our logistics, we will inform you right away and make the necessary changes to your order. To know more about our destination listings, contact us at jasmine@sunshinejasmine.com

11, What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at jasmine@sunshinejasmine.com. Please quote your transaction reference number (Order #) and provide us with proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

12, CAN I CANCEL MY ORDER?
You are able to cancel your order before we ship out! You must cancel your order before ship out and creating it for the cancellation to be applied. If the item has already shipped, we will not accept to cancel.